REFUND POLICY

Return Items

We have a clear policy of 30-day returns on home decor. We do accept returns on furniture within 7 business days. When it is refunded it will not include shipping costs.

DAMAGED PACKAGE

We are careful to package your purchase in bubble wrap and packing peanuts but sometimes the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Photos showing the extent of the damage will help us. Please email proof of damage to tiffany@brightblackcandles.com with your order number.

LOST OR STOLEN PACKAGES

Please be aware that we are not responsible for packages that have been marked as delivered but it appears the package may have been stolen. We will send an email to make sure you're aware your package is on the way. Please contact us within 24 hours if you receive confirmation that your order has been delivered but do not receive the package.

WRONG ADDRESS

If you've provided the wrong shipping address, it's possible that you can submit a request to intercept a package via USPS.

Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can be difficult to intercept a package that is already in transit. You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / returned to the sender.

Use the link below to see if your package is eligible for an interception.

Intercept a Package

APO OR FPO ADDRESSES

For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.